Exceptional client service sits at the heart of Lockton Re. Bringing together our industry leading team of empowered people with the right strategy and drive. Our fierce independence means there aren’t any conflicts of interest between organizational goals and client needs.
Understanding each client’s individual needs and creating benefits
Exceptional client service sits at the heart of Lockton Re. Bringing together our industry leading team of empowered people with the right strategy and drive. Our fierce independence means there aren’t any conflicts of interest between organizational goals and client needs. All of this is delivered on the foundation of Lockton Re’s SAGE, creating greater efficiency that allows us to deliver a higher level of service. The client service team are passionate about doing the right thing for our clients and delivering the highest standards, all that differentiate the Lockton Re team.

Building value in the right way for each client, because we really care
The right people with the right expertise and experience create a proactive and collaborative team, focused on the needs of our clients all year-round. Building efficiency, clarity and a trusted working partnership. This is about so much more than following processes and ticking boxes, the team is always looking at better ways to work and evolve processes that can help clients in their day to day and strategically.
The model of embedding servicing with the placement team is the same across the globe, everyone is focused on achieving what is best for the client and work collaboratively to do that. The global collaboration of the client services team is unique. Deep understanding of the broader reinsurance landscape results in relevant knowledge around structures and coverage.
“If you understand the whole picture, you can make sure the area you are focused in is so much more productive and you can see the impact that has on the overall success. Our team of passionate advocates are like no other."
It starts with hiring the right people who really care about client service. We then support those people with great technology, which is possible as we are a newer broker with access to the latest systems
Nick Durant
Lockton Re Service Delivery & Claims Experts
Wes Pike
Client Service Leader
wpike@lockton.com
+1 612 448 2702
Zoe Deeks
Head of Client Partnership Services, London
zoe.deeks@lockton.com
+44 020 7933 2937

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