Exceptional client service sits at the heart of Lockton Re. Bringing together our industry leading team of empowered people with the right strategy and drive. Our fierce independence means there aren’t any conflicts of interest between organizational goals and client needs.

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Service Delivery and Claims

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Understanding each client’s individual needs and creating benefits

Exceptional client service sits at the heart of Lockton Re. Bringing together our industry leading team of empowered people with the right strategy and drive. Our fierce independence means there aren’t any conflicts of interest between organizational goals and client needs. All of this is delivered on the foundation of Lockton Re’s SAGE, creating greater efficiency that allows us to deliver a higher level of service. The client service team are passionate about doing the right thing for our clients and delivering the highest standards, all that differentiate the Lockton Re team.

Building value in the right way for each client, because we really care

The right people with the right expertise and experience create a proactive and collaborative team, focused on the needs of our clients all year-round. Building efficiency, clarity and a trusted working partnership. This is about so much more than following processes and ticking boxes, the team is always looking at better ways to work and evolve processes that can help clients in their day to day and strategically.

The model of embedding servicing with the placement team is the same across the globe, everyone is focused on achieving what is best for the client and work collaboratively to do that. The global collaboration of the client services team is unique. Deep understanding of the broader reinsurance landscape results in relevant knowledge around structures and coverage.

“If you understand the whole picture, you can make sure the area you are focused in is so much more productive and you can see the impact that has on the overall success. Our team of passionate advocates are like no other."

It starts with hiring the right people who really care about client service. We then support those people with great technology, which is possible as we are a newer broker with access to the latest systems

Nick Durant

North America CEO

Lockton Re Service Delivery & Claims Experts

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Wes Pike

Client Service Leader
wpike@lockton.com
+1 612 448 2702

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Zoe Deeks

Head of Client Partnership Services, London
zoe.deeks@lockton.com
+44 020 7933 2937

Lockton Re's latest content

NEW YORK, MARCH 27, 2025 – Lockton Re, the reinsurance business of the world’s largest privately held independent insurance broker, today launches a new report – Beyond the Headlines: Analyzing Regional Resilience in a Low-Affordability Housing Market, which highlights headlines on dropping home prices in Florida, Texas, and parts of California, framing the conditions of the current housing market.
"Historically, regional housing downturns have been triggered by localized factors," noted Sean Hannah, Co-Leader, Mortgage and Structured Credit at Lockton Re. "While specific state-level challenges can arise, their isolated nature is a positive for those with diversified US mortgage credit risk."
New Lockton Re Report Examines Housing Market Resilience Across Key States in a Low-Affordability Environment

Beyond the Headlines: Analyzing Regional Resilience in a Low-Affordability Housing Market

In this report from the Mortgage and Structured Credit team, Lockton Re highlights headlines on dropping home prices in Florida, Texas, and parts of California, framing the conditions of the current housing market. Representing over 25% of the US housing market, these three states demand close observation. The report identifies Florida as the most concerning, where declining affordability, driven by rapid home price appreciation (HPA) and rising insurance, is suppressing demand and pushing inventory to a decade high.In this report from the Mortgage and Structured Credit team, Lockton Re highlights headlines on dropping home prices in Florida, Texas, and parts of California, framing the conditions of the current housing market. Representing over 25% of the US housing market, these three states demand close observation. The report identifies Florida as the most concerning, where declining affordability, driven by rapid home price appreciation (HPA) and rising insurance, is suppressing demand and pushing inventory to a decade high.

Rodrigo Botti Joins Lockton Re As Treaty Country Head Of Brazil

 Lockton Re, the reinsurance business of the world’s largest privately held independent insurance broker, is pleased to announce that Rodrigo Botti has joined the business as Treaty Country Head of Brazil, based in Sao Paulo as part of the Lockton Re Latin America & Caribbean (LAC) team Lockton Re, the reinsurance business of the world’s largest privately held independent insurance broker, is pleased to announce that Rodrigo Botti has joined the business as Treaty Country Head of Brazil, based in Sao Paulo as part of the Lockton Re Latin America & Caribbean (LAC) team

Rodrigo Botti Ingressa Na Lockton Re Como Treaty Country Chefe Do Brasil

A Lockton Re, empresa de resseguros da maior corretora de seguros independente de capital fechado do mundo, tem o prazer de anunciar que Rodrigo Botti ingressou na empresa como Treaty Country Head do Brasil, com sede em São Paulo, como parte da equipe da Lockton Re para a América Latina e Caribe (LAC).A Lockton Re, empresa de resseguros da maior corretora de seguros independente de capital fechado do mundo, tem o prazer de anunciar que Rodrigo Botti ingressou na empresa como Treaty Country Head do Brasil, com sede em São Paulo, como parte da equipe da Lockton Re para a América Latina e Caribe (LAC).
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